Service Transformation

What approach will we take? 

It is recognised new services, models and pathways will underpin much of the wholescale service change
required. Through the Service Transformation Programme, a number of underlying service planning principles have been agreed that will need to underpin new service models. These include the need to:

  • Address rurality and accessibility issues;
  • Provide care as close as possible to home where practical;
  • Help people take more responsibility of their own health and wellbeing;
  • Target prevention as a presumption rather than waiting for health problems to appear;
  • Digital solutions first;
  • Unlock innovation in the NHS;
  • Develop and maximise research excellence;
  • Services must be safe and sustainable;
  • Regional perspective where this is required to deliver a practical solution;
  • Actively involve people and communities;
  • Be able to attract talent and ensure the region takes ownership of retaining that talent;
  • Reflect population needs;
  • Work as a whole system.

We have shaped the programme to ensure it meets the main commitments set out in a number of key national strategic documents.

What will we do? 

  • Improve health and wellbeing and planning on the basis of our regional one million population, to support people to care for themselves and transform the way they access services, maximising the ability for them to receive their care at home or in the community, through digital solutions;
  • Accelerate, across the entire region, new models of integrated care - across all settings to meet population needs and enable people to live healthier, independent lives which also allows us to stabilise and sustain primary care services;
  • Enable our network of local hospitals to provide the right level of care in the right setting, supported by access to specialist advice and care from the regional acute centre of excellence;
  • Develop a regional base for specialist services that provides a high class training environment for doctors, nurses and Allied Health Professionals leading research, innovation and training.

What does success look like? 

  • Putting the patient first and not letting organisational barriers get in the way;
  • Stabilisation and then improvement of core clinical services throughout the region;
  • Improved waiting times in Emergency Departments;
  • Improved waiting times for elective procedures;
  • Delivery of cancer wait times standards and improved outcomes;
  • Improved access to primary care and more clinical care delivered locally rather than in hospitals;
  • Reduction in unscheduled care admissions;
  • Reduction of stay in hospital once acute care completed;
  • Co-ordinated, evidence based care making use of technology and doing ‘what works’;
  • Moving the two health boards back to financial sustainability;
  • Ultimately an improved health & wellbeing status for the population.

Download a summary of the Portfolio Delivery Plan here

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